Question
LTIMindtree
IN
Last activity: 16 May 2023 6:50 EDT
No routing information was provided for this assignment when we try to create a by an activity
Hi All,
I have a logic written in activity to create a case and after creating a case I need to skip first 2 assignments and When user access the case, user should be on 3rd assignment, So for that we have steps like 1.svcAddWorkObject to create a work object 2.svcPerformFlowAction calling this for skipping first 2 assignments in the flow.
Here the issue is, when I run the activity standalone, the case is opening in 3rd assignemnt as expected, When I run through agent and open the case I am getting the screen with below error "no routing information was provided for this assignment" this is happening on first assignment in the flow.
Please find the attached screenshot, It would be great if I get any inputs on the same, Thank you
Rulesstack Private Limited
IN
Hi @VeerendraC,
Please tracer it and visit each step. You missed to configure or failed to instantiate. Identify it with the help of tracer and debug.
If the issue still persists, please attach the screenshots for reference.
Thanks!
Bits in Glass
IN
@VeerendraC I think you have used current operator for routing. If that's the case please configure routing to specific user or dynamically using or property or pyworkparty.
LTIMindtree
IN
@Anoop Krishna Hi Annop, Thanks for your response, Yes, in first 2 assignments we have configured routing as current user for manual case creation, when I create a case through agent, this issue is occuring.
And I have tried changing the routing option on first 2 assignments with business logic and custom as below.
1.Business logic-created decision tree where I kept Always and other wise condition to route to OperatorID.pyUserIdentifier
2.Custom-Created custom route activity to route to current operator, Please check the screenshot attached for both the configurations.
Updated: 16 May 2023 6:50 EDT
Bits in Glass
IN
@VeerendraC you don't have to use operator page.
Specific operator-> refer a property these-> populate that property with your operator id.
You can try this also. In your param. RouteTo, for debugging hardcode operator id to it.