Question
Wipro Technologies
GB
Last activity: 23 May 2022 2:36 EDT
How to assign a case created through an activity to a specific user
I have a requirement that a case would need to be created through an activity (job scheduler) and assigned to a specific user for processing. Please could somone let me know how this can be achieved - the case is now assigned to the current user(job scheduler when it is configured later) although I would need this to be assigned to a "Specific user" irrespective of this running from the JS.
Accepted Solution
Updated: 23 May 2022 2:36 EDT
Eclatprime Digital Private Limited
IE
Hi @JaghadishR
Create flow you are referring to is a screen flow.
you need to assign a user in the start shape of the flow for screen flows.
Eclatprime Digital Private Limited
IE
Hi @JaghadishR
in your activity use SVCADDWORKOBJECT to create the case.
in SVCADDWORKOBJECT, configure your initial flow as a parameter.
In the flow, you can create an assignment and assign it to any user.
Wipro Technologies
GB
@Sai Ganesh Goud Nagula Thanks for the reply Sai - although for the Create Case flow (As in pega 8.5) I couldnt use the Create assignment to assign it to anyone yet. That seems to bethe problem
Eclatprime Digital Private Limited
IE
hi @JaghadishR
Can you please share any screenshots to understand better?
Accepted Solution
Updated: 23 May 2022 2:36 EDT
Eclatprime Digital Private Limited
IE
Hi @JaghadishR
Create flow you are referring to is a screen flow.
you need to assign a user in the start shape of the flow for screen flows.
Wipro Technologies
GB
@Sai Ganesh Goud Nagula Thanks a lot for taking time to resolve this query Sai - worked like a charm