How is audit history written when Assignment is routed
I understand audit history is recorded using different ways throughout the case lifecycle. There is "History-Add" method, AddWorkHistory activity called from CompleteAssignment, AddHistoryPage function used by SLA agents etc. Of these AddWorkHistory gives a way to extend the properties written to history table (AddWorkHistoryDefaults). I want to understand how is the history written when assignment is just routed (pyHistoryMemo AssignmentRouted) is added in the Memo. I searched a lot but could not find the exact invocation point. I am trying to find this to understand if I could use AddWorkHistory inorder to add more fields to the work history table when the assignment is newly created and routed to a WL/WB.
If someone knows about this invocation point, please let me know. meanwhile I shall continue my search for the invocation point
***Edited by Moderator Marissa to update platform capability tags****