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Question

 Rutuja Pimpalkar (RutujaP)
Cognizant
Associate Projects
Cognizant
IN
RutujaP Member since 2018 3 posts
Cognizant
Posted: Apr 9, 2020
Last activity: Jun 14, 2021
Posted: 9 Apr 2020 0:54 EDT
Last activity: 14 Jun 2021 7:38 EDT
Closed

Skill based routing using activity

Hi ,

I am having a scenario,

In a dropdown on create view we have 5 category, each category requires skill,and if the operator posses that skill then only he will be able to create a case.

 

How can this be achieved using activity?

***Edited by Moderator: Pallavi to update platform capability tags***  

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Case Management

  • Bhuvaneswari Garnapodi
Posted: 4 years ago
Updated: 3 years ago
Posted: 9 Apr 2020 1:13 EDT
Updated: 14 Jun 2021 7:38 EDT
Pavan Kalyan Kanaparthi (kanap2)
PEGA
Senior System Architect
Pegasystems Inc.
IN

We can use the IsInPegaList function to check if the operator has the required skill name in OperatorID.pySkills pagelist and use the above condition to check whether to create a case or not.

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Posted: 4 years ago
Updated: 3 years ago
Posted: 13 Apr 2020 3:13 EDT
Updated: 14 Jun 2021 7:38 EDT
Pavan Kalyan Kanaparthi (kanap2)
PEGA
Senior System Architect
Pegasystems Inc.
IN

Could you please share the issue details which you are facing when using IsInPageList function.

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