Routing in a team based on skill and expertise

Question

RITESH2013

Member since 2013

Maantic Inc

Posted: Mar 19, 2024

Last activity: Mar 19, 2024

Posted: 19 Mar 2024 5:37 EDT
Last activity: 19 Mar 2024 5:55 EDT

Solved

We have a requirement where new cases need to be assigned to the team members based on skill and expertise ?

It should also takes into account the Operator's availability .

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Accepted Solution

Posted: 8 months ago

Updated: 8 months ago

Posted: 19 Mar 2024 5:41 EDT
Updated: 19 Mar 2024 5:55 EDT

SohamM95

Maantic Inc

replied to RITESH2013

You can use the ToLeveledGroup router utility where you can pass the skill as parameter. See if it helps, thanks!

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