Question
Hopkins Software Pvt. Ltd.
IN
Last activity: 2 May 2023 1:20 EDT
How to Route The Assignment to Work List Operator Using Activity
Hi Everyone,
My Requirement is to Route The Assignment to Work List Operator Using Activity. I know Call ToWorkList OTTB.
But I don't know how write Activity for this. Can any one help me
Accepted Solution
Updated: 25 Apr 2023 5:43 EDT
Bits in Glass
IN
@NagarjunaS16644648 ToWorklist activity gets operator ID to whom the assignment needs to be routed to. Just pass the operatorID as parameter, assignment will be routed to that operator ID. If you want, you can set that operator ID to a property and use that property also to pass as the parameter if operators are dynamic in nature.
Route To->Custom
Assignment Type-> Worklist
Router-> ToWorklist(activity)
Pass operatorID to the activity
Updated: 25 Apr 2023 4:25 EDT
NCS Pte. Ltd
SG
Hi @NagarjunaS16644648: I hope this is outside the flow configuration where you need to route a assignment. Can you please check "pxTransferAssignment" activity?
Other options would be using OOTB Flow action. Please see details here.
Thanks.
Accepted Solution
Updated: 25 Apr 2023 5:43 EDT
Bits in Glass
IN
@NagarjunaS16644648 ToWorklist activity gets operator ID to whom the assignment needs to be routed to. Just pass the operatorID as parameter, assignment will be routed to that operator ID. If you want, you can set that operator ID to a property and use that property also to pass as the parameter if operators are dynamic in nature.
Route To->Custom
Assignment Type-> Worklist
Router-> ToWorklist(activity)
Pass operatorID to the activity