I have requirement like - On the resolve-completed case there will be "Reopen" button and click on the button, new case ID would be created with some data from resolved case (not to open same case as reopen action works).
I have achieved till creation of new Work ID, but issue here is I have to open assignment on click of reopen and Assignment key is not getting generated for new WO,
There is no - newAssign Page generating and there is no assignment in "Assign-WorkList" class.
It is pega v 8.7, Looking for help on this
***Edited by Moderator Marije to add Capability tags***
@VikashK99 Please see steps above, and suggest what to pass in Assignment parameters. FYI WO is created and opening in review mode, when I use open assignment it is not working as assignment is not created either
Posted: 1 year ago
Posted: 16 Jun 2022 7:19 EDT
Pratik Desai (Pratik1993)