Question
ING
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Last activity: 12 Mar 2025 14:37 EDT
Email Bot not working after deployment in QA
Team, We have deployed email bot from Dev to QA In QA email bot was not working, do we need to configure or enable any changes to work? We are using the same email for both Dev and QA, I'm getting en error no Active listeners., i can see the listener in the records tab.., which is pointing to the same Email Bot
Accepted Solution
Updated: 12 Mar 2025 14:37 EDT
Pegasystems Inc.
GB
@umamaheswar.bk ⚠ This is a GenAI-powered tool. All generated answers require validation against the provided references.
To troubleshoot the issue with the email bot not working in QA, consider the following steps:
- Check Email Listener Status: Verify the status of the Email Listener in Admin Studio. If it is disabled, you will need to enable it.
- Enable Logs: Enable logs for Pega Email Bot™ to help identify any issues with inbound and outbound emails. This can enhance debugging and expedite root cause identification.
- Verify Email Account Configuration: Ensure that the email account configured for the email listener is correct and valid. If the listener operator account is not configured properly, it may lead to errors.
- Check for Alerts and Warnings: Look for any alerts indicating that the listener is disabled or any warnings on the Dynamic System Settings landing page in Pega Diagnostic Center (PDC).
- Debugging: If the listener is still not active, enable debug on `com.pega.pegarules.integration.engine.internal.services.email.EmailListener` and check the `pegarules.log` for additional information on why it is failing.
- Routing Conditions: Ensure that the routing conditions defined for the email bot are correctly set up and functioning as expected.
By following these steps, you should be able to identify and resolve the issue with the email bot in QA.
@umamaheswar.bk ⚠ This is a GenAI-powered tool. All generated answers require validation against the provided references.
To troubleshoot the issue with the email bot not working in QA, consider the following steps:
- Check Email Listener Status: Verify the status of the Email Listener in Admin Studio. If it is disabled, you will need to enable it.
- Enable Logs: Enable logs for Pega Email Bot™ to help identify any issues with inbound and outbound emails. This can enhance debugging and expedite root cause identification.
- Verify Email Account Configuration: Ensure that the email account configured for the email listener is correct and valid. If the listener operator account is not configured properly, it may lead to errors.
- Check for Alerts and Warnings: Look for any alerts indicating that the listener is disabled or any warnings on the Dynamic System Settings landing page in Pega Diagnostic Center (PDC).
- Debugging: If the listener is still not active, enable debug on `com.pega.pegarules.integration.engine.internal.services.email.EmailListener` and check the `pegarules.log` for additional information on why it is failing.
- Routing Conditions: Ensure that the routing conditions defined for the email bot are correctly set up and functioning as expected.
By following these steps, you should be able to identify and resolve the issue with the email bot in QA.
Ask the Expert - Email Accounts and Email Listeners with Nagarjuna Vallepu & Sai Teja Sidagam
Unable to create listener instance (Email)
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