Email bot is not replying to the received email
Hi, I have successfully configured the email bot thru email channel.
Email is getting processed, that is, the email is coming to Pega from the external user
1. Email triage case is getting created but
2. Email bot is not sending the reply back to the user as per the selected template.
3. Also the case is not getting created.
But if i send a email using Send Email smart shape then email is going out successfully. So my email account and listener are working fine.
am using 8.5.1 version
Please help
ING Nederland
NL
@Deba2512 Can you try tracing email listener and see of there is any commit issue?
Also did you check if log file can give any information about the failure.
Wipro
GB
@KC_Janga -- Issue has been resolved. I have changed the intelligent routing and made the receiving email id's security to '' allow access less secure apps'' (as am using personal edition).
Also I found there is an issue with the listener. Which i resolved by restarting it and refreshing it.
1. Email Triage case Created
2. Interaction Case Created
3. Automated reply send