We've developed an application with Email Bot. While customer sets an automatic response in their email, Pega creating new cases for that as the subject line is changing. As its creating new case then auto reply is again sent to customer from pega. Then its again creating a case for customer's automatic response. This is like a loop action. Any one know how to handle this? Appreciate your response!
***Edited by Moderator: Pooja Gadige to add platform capability tag***