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Question

 Mitchelle Mae Buen (MitchieBuen)
Proctor & Gamble Product Supply

Proctor & Gamble Product Supply
PH
MitchieBuen Member since 2022 1 post
Proctor & Gamble Product Supply
Posted: Aug 1, 2022
Last activity: Aug 3, 2022
Posted: 1 Aug 2022 6:27 EDT
Last activity: 3 Aug 2022 3:03 EDT
Closed

Non English Automatic Email reply

Hello!

I have a business requirement to ignore OOO Notifications/any kind of notifications from email, any Automatic Reply (in any language) should be ignored.

Right now, we are able to ignore English emails only through the email/autoreplysubject DSS.

Could I implement this solution for other languages? or What other possible solutions could we implement here? Thank you!


***Edited by Moderator Marije to add Capability tags***
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Pega Platform 8.7.3
Case Management
User Experience
Dev/Designer Studio
Email
System Administration
System Architect

Posted: 2 years ago
Posted: 3 Aug 2022 3:03 EDT
Vikas Raidhan (VikasRaidhan)
PEGA
Senior Manager, Customer Service Email
Pegasystems Inc.
IN

@MitchieBuen DSS is the only setting we have right now to reject automatic replies. One way I can think of is to let the email come in and let the service activity decide (custom logic) whether to create case or just ignore this email. Are you using email channel?

@nvkap any other way possible? 

 

 

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