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Question

 Ramesh Kommnapalli (RameshK3390)
Web.com
Senior Pega Developer
Web.com
IN
RameshK3390 Member since 2018 4 posts
Web.com
Posted: Oct 21, 2024
Last activity: Nov 1, 2024
Posted: 21 Oct 2024 15:08 EDT
Last activity: 1 Nov 2024 8:17 EDT
Solved

Email interaction behavior in Pega 23 constellation

How to enable Email widget by default in Pega 23v constellation and do we have any document to check ootb email interactions behaviour in Pega 23v constellation. I want check how to create email interaction case using ootb methods.

Thank you..

***Edited by Moderator Rupashree S. to add Capability tags***
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Pega Customer Service
Email
Constellation

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Accepted Solution

Posted: 3 months ago
Updated: 3 months ago
Posted: 24 Oct 2024 22:55 EDT
Updated: 1 Nov 2024 8:17 EDT
Ramesh Sangili (RameshSangili)
PEGA
Lead System Architect
Pegasystems Inc.
CA

@RameshK3390

 

Please find the below link to create Email bot

https://academy.pega.com/challenge/creating-pega-email-bot/v1?#:~:text=In%20App%20Studio%2C%20in%20the,that%20you%20want%20to%20use.

 

 

Add the Email widgets to your Landing page.

 

https://docs.pega.com/bundle/platform-23/page/platform/conversational-channels/email-bot-overview.html 

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