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Question

 Hossam Mansour (HossamM9)
TETCO

TETCO
SA
HossamM9 Member since 2017 3 posts
TETCO
Posted: Aug 24, 2019
Last activity: Aug 27, 2019
Posted: 24 Aug 2019 9:04 EDT
Last activity: 27 Aug 2019 1:22 EDT
Closed

Display the resolved case

Dear All,

We have a requirement from one of the clients, the user can search the resolved cases - Completed and display the request and form details,

the search is done, but we have an issue. if the case is resolved it still display the assignments but the start button is not appearing. if we make it visible always it display an error if the case is resolved,

Any help to display the form for resolved cases?

***Moderator Edit-Vidyaranjan: Updated Platform Capability***

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Case Management
User Experience

Posted: 5 years ago
Posted: 24 Aug 2019 16:36 EDT
Susan Liu (SusanLiu_GCS)
PEGA
Senior Principal Engineer, Technical Support, Runtime Engine
Pegasystems Inc.
US

Are you going to reopen the resolved case? Please check below pdn link. 

https://community.pega.com/sites/default/files/help_v731/procomhelpmain.htm#basics/portal/casemanager/cm-reopening-a-resolved-case-tsk.htm

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Posted: 5 years ago
Posted: 25 Aug 2019 2:49 EDT
Hossam Mansour (HossamM9)
TETCO

TETCO
SA

Thank You Susan for the reply,

We don't need to reopen the case, we are looking to view the case details, data and attachments. we need to view it the same like it's opened from the previous assigned user.

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Posted: 5 years ago
Posted: 25 Aug 2019 14:50 EDT
Bhavya Tyagi (Bhavya)
Coforge DPA
Senior Technical Lead
Coforge DPA
GB

Hi

If the case is resolved, how come it is having assignments?

Can you share the screenshot please?

Regards

Bhavya

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Posted: 5 years ago
Posted: 26 Aug 2019 9:12 EDT
Praneeth Purighalla (PraneethPurighalla)
PEGA
Principal System Architect
Pegasystems Inc.
CA

You have the "View All" toggle enabled. Hence you see Completed assignments as well. Can you default the toggle to "false" for resolved cases so that the completed assignments are hidden?

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Posted: 5 years ago
Posted: 26 Aug 2019 22:40 EDT
Bhavya Tyagi (Bhavya)
Coforge DPA
Senior Technical Lead
Coforge DPA
GB

Hi

Looking at the screenshot, you should be having a review screen below those assignments.

If not, you can customize the Review harness to show relevant details.

Regards

Bhavya

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Posted: 5 years ago
Posted: 27 Aug 2019 1:22 EDT
Engincan Yildiz (EngincanY)
EIB
Software Engineer
EIB
PL

You can also customize pyCaseMainInner section. Include a review section in pyCaseMainInner and give a visible condition (visible when resolved).

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