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Question

 SHWETA SINGH (SHWETAVSINGH)
EAI Systems

EAI Systems
SA
SHWETAVSINGH Member since 2016 17 posts
EAI Systems
Posted: Feb 22, 2018
Last activity: Feb 22, 2018
Posted: 22 Feb 2018 5:21 EST
Last activity: 22 Feb 2018 12:33 EST
Closed

View Resolved cases in user portal

Hello all,

How to view only resolved cases in user portal? Can any1 please let me know

Regards,

Shweta V Singh

***Updated by moderator: Lochan to add Categories***

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Case Management
Reporting
User Experience

Posted: 7 years ago
Posted: 22 Feb 2018 5:49 EST
Pravin Kumar (pravinkumar01)
Infosys Limited
Pravin Kumar
Infosys Limited
IN

Create a report definition in you work class with filter on .pyStatusWork like Resolved. Create one section with Repeat Grid Layout and source it using report definition.

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Posted: 7 years ago
Posted: 22 Feb 2018 5:51 EST
Neha Mittal (NehaM498)
J.P. Morgan Services India PVT Ltd
Software Engineer III
J.P. Morgan Services India PVT Ltd
IN

HI,

I could see that there is a section "pyDashboardMyWorkList" which is getting sourced from "pyUserworkList" report definition , it shows all the workobjects/cases as a result, you can modify them based on only showing the resolved cases and display that.

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Posted: 7 years ago
Posted: 22 Feb 2018 5:52 EST
Neha Mittal (NehaM498)
J.P. Morgan Services India PVT Ltd
Software Engineer III
J.P. Morgan Services India PVT Ltd
IN

they are both are available rules thus, we can directly private edit them and use.

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Posted: 7 years ago
Posted: 22 Feb 2018 12:33 EST
Vikash Kumar Sahu (sahuv1)
Pegasystems Inc.
Principal Technical Solution Engineer - India
Pegasystems Inc.
IN

Hi,

You can implement this functionality by having the same configuration as done in the standard case manager/worker portal.

 

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