Workgroup dropdown in Case manager or user portal
Hi All,
I am using pega 7.1.6 version. I have a requirement to add a workgroup dropdown to the case manager/user portal and on selection of workgroup from the dropdown, cases related to the selected workgroup needs to be displayed under the URGENT WORK FOR (Workgroupname) section (that is pyUserWorkList). kindly let me know whether it can be achieved or not and if yes, how to do it ?
Thanks in Advance
***Updated by moderator: Lochan to update platform capability***
Accepted Solution
Coforge DPA
IN
Hi Sahul,
As explained by Bhavya, you can use that approach if the workgroup is null as the cases are getting created by agent then I would recommend set the workgroup when the case is getting created.
And regarding the table pr_index_operator_workgroups it holds the list of managers who have access to the work group, i.e. it maintains list of managers associated to the work groups. For more details check this rule pxWorkGroupManagers declare index rule.
Thanks,
Naresh.
Coforge DPA
GB
Hello
Yes it can definitely be done.
Every case has a property "pyOrigUserWorkGroup" on work table which has the workgroup the case is created to. This property should be populated for each case.
When the user selects the value in Drop down, use that as a filter in RD which shows the list of cases in UI.
Hope this helps.
Regards
Bhavya
Infosys
IN
Hi Bhavya,
Thanks for your response. In our project cases will be created by Agent. For those cases pyOrigUserWorkGroup column value in work table is empty.
What is the use of pr_index_operator_workgroups table? Can this table be used to get distinct Workgroups from the work table?
Thanks,
Accepted Solution
Coforge DPA
IN
Hi Sahul,
As explained by Bhavya, you can use that approach if the workgroup is null as the cases are getting created by agent then I would recommend set the workgroup when the case is getting created.
And regarding the table pr_index_operator_workgroups it holds the list of managers who have access to the work group, i.e. it maintains list of managers associated to the work groups. For more details check this rule pxWorkGroupManagers declare index rule.
Thanks,
Naresh.