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Question

 Sudha Sundaramoorthy (SudhaS14)
TechMahindra

TechMahindra
JP
SudhaS14 Member since 2015 22 posts
TechMahindra
Posted: Jun 12, 2018
Last activity: Jun 18, 2018
Posted: 12 Jun 2018 21:27 EDT
Last activity: 18 Jun 2018 4:47 EDT
Closed

Unable to Search Resolved cases from Case Manager Portal

In 7.3.1 version, I am not able to find Resolved-Completed cases when I search from Case Manager Search Text Box. I have checked the filter is "All Work", but the search is not listing the case even if I enter exact Case-ID or any other text present in the case. It would be of great help if anybody throws light on what could be the issue.

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Low-Code App Development
Case Management

Posted: 6 years ago
Posted: 12 Jun 2018 21:52 EDT
Vikash Ranjan Karn (Vikash Karn)
Pegasystems Inc.
Senior Technical Solutions Engineer
Pegasystems Inc.
IN

Hi Sudha,

Could you please check in your search landing page if the index files are showing as unavailable or corrupted? (Designer Studio > System > Settings > Search > Check button ).

Also please confirm the behavior when searching from Designer Studio.

 

Regards,

Vikash

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Posted: 6 years ago
Posted: 14 Jun 2018 23:43 EDT
Vikash Ranjan Karn (Vikash Karn)
Pegasystems Inc.
Senior Technical Solutions Engineer
Pegasystems Inc.
IN

Could you please confirm the behavior when searching in Designer Studio.

Also are able to search all the rules ?

Can you check if the reindexing agent is up and running properly (Search Landing Page > Agent Information section, this section displays the status of the FTSIncrementalIndexer agent).

Also cou you please verify if this issue is specific to the change of state to Resolved or is it happening with any other state change also (ex Pending-confirmation etc.).

 

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