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Question

 Vishal Bhardwaj (VishalB8) Capgemini Pega LSA
Capgemini
GB
VishalB8 Member since 2013 16 posts
Capgemini
Posted: Jun 4, 2019
Last activity: Jun 21, 2019
Posted: 4 Jun 2019 6:39 EDT
Last activity: 21 Jun 2019 11:22 EDT
Closed

Switch WorkGroup from User Portal

Dears,

For this requirement we have an operator with multiple works groups.

We need to switch workgroup from user portal. Is there anything present in PEGA OOTB for this.

Pega Version : 7.3.1

Thanks,

Vishal Bhardwaj

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Pega Platform Dev/Designer Studio User Experience

Posted: 5 years ago
Posted: 4 Jun 2019 8:58 EDT
Vishal Bhardwaj (VishalB8) Capgemini Pega LSA
Capgemini
GB

Marc,

Are you asking me to do switch application from Designer studio and trace the session ?

Because this option will switch the application/Access group.

I am looking for switch to one of the multiple work group user is having on his operator id.

Kind Regards,

Vishal

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Posted: 5 years ago
Posted: 4 Jun 2019 12:15 EDT
Vishal Bhardwaj (VishalB8) Capgemini Pega LSA
Capgemini
GB

Thanks a lot Srini.

But I feel this is updating the workbasket below the workgroup and its data. Not the default workgroup which is being used by the Operator Profile.

Correct me if I am wrong.

Kind Regards,

Vishal

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Posted: 5 years ago
Posted: 7 Jun 2019 6:49 EDT
Santanu Bhattacherjee (Santanu) Senior Manager, Cloud Engineering, Management Plane Services
Pegasystems Inc.
IN

Hi Vishal.

Have you checked the following posts

https://collaborate.pega.com/question/workgroup-dropdown-case-manager-or-user-portal

https://collaborate.pega.com/question/multiple-workgroup-and-multiple-application-same-operator

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Posted: 5 years ago
Posted: 21 Jun 2019 11:21 EDT
Lochana Durgada Vijayakumar (Lochan_DV) PEGA Senior Manager, Knowledge Management
Pegasystems Inc.
IN

Hi Vishal,

Thanks for the update. We will close this post for now. Please contact any one of the moderators to re-open it.

Regards,

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