My work in case worker portal only shows assigned list and it doesn't cover work queues. Get next work fetches the assignment considering both work list and work queues based on the work settings defined in the operator record.
Posted: 4 years ago
Posted: 24 Jun 2019 4:47 EDT
Devarajulu Prathapaneni (DevarajPrathapaneni)
You can customize the portal add workbasket display assigned to operator workgroup. Refer pyWorkGroupList section or you can use same portal for both manager and user and then limit other actions for users based on privileges.