Question

Labb
NL
Last activity: 17 Jan 2024 12:46 EST
Close behavior for Pega Chat (Channel API)
Hi!
I'm looking for a way to establish asynchronous messaging between a customer and a CSR using the Channel API of Digital Messaging.
My challenge is that when the CSR closes the chat tab a message is directly send to the customer saying the CSR has left the conversation even though multiple CSRs are logged in and the timeout/close behavior is set to "requeue" or "requeue with priority".