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Question

 Sreedhar Reddy (SreedharR7832)
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SreedharR7832 Member since 2022 1 post
Abc
Posted: Jun 6, 2024
Last activity: Jun 6, 2024
Posted: 6 Jun 2024 3:33 EDT
Last activity: 6 Jun 2024 5:08 EDT

Phone calls should be prioritized first over live chat interactions.

Hi,

How can we enable CSR agents to respond to live chat and phone calls simultaneously

and after that 

How to prioritize the Phone call over chats in live chat.

how can we achieve this ? 

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Pega Chat 8.1
Pega Call 8.7
Chat and Messaging

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