Question
Bluevoir Technologies India Private Limited.
Bluevoir Technologies India Private Limited.
IN
Bluevoir Technologies India Private Limited.
Posted: Apr 13, 2022
Last activity: Apr 22, 2022
Last activity: 22 Apr 2022 9:58 EDT
Closed
Integrate a third party chat server for live agent chat.
Hi,
Can we integrate a third party chat server with pega platform for live agent chat.
Thanking you,
Harshit.
***Edited by Moderator Marije to add Capability tags***
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Posted: 3 years ago
Updated: 3 years ago
Updated: 22 Apr 2022 9:58 EDT
MOD
Pegasystems Inc.
GB
@HarshitK7108 Can you give us details of what chat server you have as an example?
Do these involve Implementing an Intelligent Virtual Assistant for a conversational channel? See Chat and messaging , Setting up the IVA for WhatsApp and Chat and messaging improvements
Please could you take a look at the articles suggested in this forum post?
Also see article 'Third-party Routing API' which details an option to utilize a third party service (usually the one routing calls to Pega) to route text-based inquiries to the most appropriate CSR.