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 Naga Sai Harshit Kumar Kandimalla (HarshitK7108) Bluevoir Technologies India Private Limited. Naga Sai Harshit Kumar Kandimalla
Bluevoir Technologies India Private Limited.
IN
HarshitK7108 Member since 2021 4 posts
Bluevoir Technologies India Private Limited.
Posted: April 13, 2022
Last activity: April 22, 2022
Posted: 13 Apr 2022 10:35 EDT
Last activity: 22 Apr 2022 9:58 EDT

Integrate a third party chat server for live agent chat.

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Hi,

Can we integrate a third party chat server with pega platform for live agent chat.

Thanking you,

Harshit.

***Edited by Moderator Marije to add Capability tags***
Pega Platform 8.5.1 CRM Manager Tools Chat and Messaging Installation and Deployment Agent-assisted Channels Partners and Integrations Healthcare and Life Sciences System Architect
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Posted: 11 months ago
Updated: 11 months ago
Posted: 22 Apr 2022 9:42 EDT
Updated: 22 Apr 2022 9:58 EDT
Marije Schillern (MarijeSchillern) MOD Senior Knowledge Management Specialist
Pegasystems Inc.
GB
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@HarshitK7108    Can you give us details of what chat server you have as an example?

Do these involve Implementing an Intelligent Virtual Assistant for a conversational channel?  See Chat and messaging ,  Setting up the IVA for WhatsApp and Chat and messaging improvements

Please could you take a look at the articles suggested in this forum post?

Also see article 'Third-party Routing API'  which details an option to utilize a third party service (usually the one routing calls to Pega) to route text-based inquiries to the most appropriate CSR. 

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