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Question

 kamalesh Mohanty (Kamalesh_mohanty)
Areteans
Associate director- Technology
Areteans
IN
Kamalesh_mohanty Member since 2010 7 posts
Areteans
Posted: Mar 15, 2022
Last activity: May 19, 2022
Posted: 15 Mar 2022 10:44 EDT
Last activity: 19 May 2022 5:43 EDT
Closed
Solved

Pega Viber integration for live chat

Hi,

Has anyone tried to integrate Pega with Viber for offline or live chat using either Viber APIs or using digital messaging in pega and viber as a channel?

Thanks

 

***Edited by Moderator Marissa to add Capability tags***
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Pega Customer Service for Financial Services 8.6
Chat and Messaging
Data Integration
Consumer Services
Lead System Architect

Accepted Solution

Posted: 2 years ago
Updated: 2 years ago
Posted: 4 May 2022 11:31 EDT
Updated: 19 May 2022 5:43 EDT
Matthew Lake (LAKEM)
PEGA
Senior Director, Customer Service Horizontal
Pegasystems Inc.
US

@Kamalesh_mohanty  I'm not aware of any clients that have done Viber integrations but in 8.7 there is a new Client Channel API that would make it easier to integrate into digital messaging by building a transformation middle layer to convert the Viber traffic to Client Channel API.

Here is some documentation:

https://docs-previous.pega.com/conversational-channels/87/setting-iva-client-channel-api

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Posted: 2 years ago
Posted: 19 May 2022 5:43 EDT
kamalesh Mohanty (Kamalesh_mohanty)
Areteans
Associate director- Technology
Areteans
IN

@LAKEM - Thanks for the inputs. I am aware of client API but needed more specific integration details for Viber.

Let me explore a little more though.

Thanks

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