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Question

 Wanda Ramirez Ramirez (WandaR16614710)
Universal Orlando Resort

Universal Orlando Resort
US
WandaR16614710 Member since 2023 1 post
Universal Orlando Resort
Posted: Apr 10, 2024
Last activity: Apr 26, 2024
Posted: 10 Apr 2024 17:38 EDT
Last activity: 26 Apr 2024 10:56 EDT
Closed
Solved

Report for no. of abandon chats.

I tried looking through all the forms but was not able to find what I need. I am looking for information on how to create a report for Pega web messaging for the number of chats an agent declines or lets time out. 

Also, we would like a report of all the abandoned chat interactions. 


***Edited by Moderator Rupashree S. to add Capability tags***
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Pega Chat 8.1
Chat and Messaging
Reporting

Accepted Solution

Posted: 1 year ago
Updated: 1 year ago
Posted: 19 Apr 2024 6:57 EDT
Updated: 26 Apr 2024 10:56 EDT
Marije Schillern (MarijeSchillern)
MOD
Senior Knowledge Management Specialist
Pegasystems Inc.
GB

@WandaR16614710  could you check some previous suggestions given in PSC posts?

Does the answer in the below posts help at all?

I need a report of abandoned chat interactions in Customer service application

Pega Chat report

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