Chat with live agent report showing two additional statuses Resolved-Induced & QueueUnavailable. What is the use of these statues
Hi All, Can someone help me to understand the below behavior. Recently we have upgraded our pega platform from version 8.4.6 to 8.8.1. As a result of this upgrade in Chat with live agent report (Fetch All Conversation Summary) we are seeing two additional statues 1) Resolved-Induced & 2) QueueUnavailable.
can someone help here to understand when these statues are getting set and what is the meaning of these statuses? Regards, Yogesh.
*** Updated by Moderator:
This question is similar to Unable to understand what is happening in Conversation Summary Report in Chat With Live Agent
However in this question user is observing the two new statues in Report Definition post Pega Upgrade and user would like to understand when and how these statuses are getting set.
*****