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Question

 Sai Bavirisetty (SaiB3514)
Conduent

Conduent
IN
SaiB3514 Member since 2021 4 posts
Conduent
Posted: Oct 13, 2021
Last activity: Oct 10, 2022
Posted: 13 Oct 2021 5:13 EDT
Last activity: 10 Oct 2022 6:48 EDT
Closed

I need a report of abandoned chat interactions in Customer service application.

I have a customer service application using webchatbot and live chat as well. 

We need to get a report of all the abandoned chat interactions.

Is there a specific column in the work table or any other combination of properties?


***Edited by Moderator Marije to add Capability tags***
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Pega Customer Service 8.2
Chat and Messaging
Reporting
Telephony
System Administration

  • Alpesh Patel
Posted: 2 years ago
Posted: 10 Oct 2022 4:50 EDT
Lakshmanan Arumugam (Lakshmanan A R)
Cognizant Technology Solutions
Associate
Cognizant Technology Solutions
IN

Write a report definition in ChannelServices-Conversation-Summary class and use property .czConversationStatus to get the abandoned chat interactions

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