Glossary of My reports in the Customer Service Interaction Portal
We currently deployed web messaging on our website. Like you know it's very important to rely on data to keep track of the perfomance. I found reports in the tool (see attached) but some reports are not clear for me. Could anyone provide a list with a definition for each report? I already looked in the Pega documentation and training but I wasn't able to find it.
Accepted Solution
Updated: 23 Mar 2022 3:54 EDT
Pegasystems Inc.
GB
@ChiaraP1 did you already check a previous response in this question?
The documentation I found was the Pega Customer Service Reports article.
Can you tell me which links you found?
I am unable to find information relating to the Chat reports in your screenshot, so cannot comment whether these are out-of-the-box reports or created by your own team for your specific application.
I will check internally with our SME's.
Telenet NV
BE
@MarijeSchillern I checked again and an internal colleague created the reports or modified the OOTB reports. So, I don't think you'll be able to help me further. But thank you for taking the time to respond to my question.