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Question

 Manikandan Sethuraj (ManikandanS4472)
Morgan Stanley Advantage Services
Tech Lead
Morgan Stanley Advantage Services
IN
ManikandanS4472 Member since 2017 1 post
Morgan Stanley Advantage Services
Posted: Oct 6, 2020
Last activity: Mar 24, 2021
Posted: 6 Oct 2020 22:35 EDT
Last activity: 24 Mar 2021 3:22 EDT
Closed
Solved

Need to get all the user's questions from chat history as a excel report.

As part of our reporting, we need to get the excel report of all the questions user's have raised. Please let me know how to do it.

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Pega Chat 8.1
Case Management
Reporting
Other Industry
Solutions Engineer

Accepted Solution

Posted: 4 years ago
Updated: 4 years ago
Posted: 7 Oct 2020 13:02 EDT
Updated: 24 Mar 2021 3:22 EDT
Amit Patel (Amit_Patel)
PEGA
Senior Director of Engineering, Customer Service
Pegasystems Inc.
US

Hello, the question and answers by users, chatbot and agents are all stored on an embedded pagelist in the Interaction object. It is not possible to report on them using a Report Definition. An activity can be written to scour the interactions, get the message log, identity the ones from the user (They would be the inbound messages) and add them to a clipboard page list. A section with a table can then be used to display it. There is no OOTB utility available to generate this type of data. 

 

Amit

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