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 Manikandan Sethuraj (ManikandanS4472) Cognizant Technology Solutions Tech Lead
Cognizant Technology Solutions
IN
ManikandanS4472 Member since 2017 1 post
Cognizant Technology Solutions
Posted: October 6, 2020
Last activity: March 24, 2021
Posted: 6 Oct 2020 22:35 EDT
Last activity: 24 Mar 2021 3:22 EDT
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Need to get all the user's questions from chat history as a excel report.

As part of our reporting, we need to get the excel report of all the questions user's have raised. Please let me know how to do it.

Pega Chat 8.1 Case Management Reporting Other Industry Solutions Engineer
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Accepted Solution

Posted: 1 year ago
Updated: 1 year ago
Posted: 7 Oct 2020 13:02 EDT
Updated: 24 Mar 2021 3:22 EDT
Amit Patel (Amit_Patel) PEGA Director, Application Engineering, Customer Service Digital
Pegasystems Inc.
US

Hello, the question and answers by users, chatbot and agents are all stored on an embedded pagelist in the Interaction object. It is not possible to report on them using a Report Definition. An activity can be written to scour the interactions, get the message log, identity the ones from the user (They would be the inbound messages) and add them to a clipboard page list. A section with a table can then be used to display it. There is no OOTB utility available to generate this type of data. 

 

Amit

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