Posted: 22 Nov 2019 7:54 EST Last activity: 2 Dec 2019 0:46 EST
Case Stage not picking at the runtime
We have created Case Type in Ruleset:01-01-01 with one Stage. In higher version of case type, we change the existing stage to 2 and create a new stage as 1. But at the runtime the flow at the Stage 1 never picks at the runtime.
Stage 1 - Simple flow with case routing to Workbasket
Stage 2 - Screen flow routing to the User
- Simple flow is not triggered. It is always move to Stage 2 without calling the Stage 1 flow
- Even after removing all the stages in Case Type, the screen flow @Stage2 is triggered
Is it required any restart of the server? or any RCA? or anything is missed from the configuration point of view ?
Any suggestions please?
Note - The same approach new case type is working as expected.