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Question

 Abishek Sekar (Connect@Abicom)
BlueRose Technologies
Lead Consultant - Pega
BlueRose Technologies
IN
Connect@Abicom Member since 2015 44 posts
BlueRose Technologies
Posted: Jul 2, 2019
Last activity: Jul 2, 2019
Posted: 2 Jul 2019 11:13 EDT
Last activity: 2 Jul 2019 13:32 EDT
Closed

How to revert the case to previous state (stage or step) from resolution stage ?

User accidentally resolved a case by moving it to alternate stage. Now the case needs to be moved to the previous step or stage. How to achieve this?

We have change stage local action, but it is not getting listed under local actions in the case since there is no assignment as the case is resolved.

***Edited by Moderator Marissa to update platform capability tags****

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Pega Platform
Low-Code App Development
Dev/Designer Studio
Case Management

Posted: 5 years ago
Posted: 2 Jul 2019 11:50 EDT
Marc Lasserre (MarcLasserre_GCS)
PEGA
Technical Account Manager
Pegasystems Inc.
FR

Well sometimes you have a reopen icon on WorkObjects. It depends on your application but yes I guess you could also have an activity doing an Obj-Open-By-Handle and calling Activity reopenWorkObject maybe. There is a change stage action in said activity already but you will have to test it first of course.

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