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TTEC
IN
Posted: July 2, 2019
Last activity: July 2, 2019
Last activity: 2 Jul 2019 13:32 EDT
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How to revert the case to previous state (stage or step) from resolution stage ?
User accidentally resolved a case by moving it to alternate stage. Now the case needs to be moved to the previous step or stage. How to achieve this?
We have change stage local action, but it is not getting listed under local actions in the case since there is no assignment as the case is resolved.
***Edited by Moderator Marissa to update platform capability tags****