Revert case to previous state
I have a warranty registration case that has been edited in error. We need to revert the state of the case to it's previous state. I know that there is the history tab, audit tab, and history tables showing events and actions taken by operator IDs.
How can I revert a case instance back to it's previous state?
***Updated by moderator: Lochan to update platform capability***
Pegasystems Inc.
FR
Hello Paul,
Well I don't think you can easily do that. Of course we do have history records and other audit information but the system will not be monitoring all your properties values.
You can, if you want to, restart the previous flow to push the case onto a previous assignment position but again your properties might still be different so we can say this is the previous state.