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Question

 Paul Aquino (Paul7342)
Paccar
Pega Software Engineer
Paccar
US
Paul7342 Member since 2018 15 posts
Paccar
Posted: Aug 13, 2018
Last activity: Sep 19, 2018
Posted: 13 Aug 2018 21:47 EDT
Last activity: 19 Sep 2018 14:09 EDT
Closed
Solved

Case reached deadline for assignment

I have a case where a deadline was reached for an assignment. It looks like the SLA was reached and now our users cannot see or find the work object from the front end. I have uploaded a screenshot of the audit tab. What are my options to make this case / work object available to our users?

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Pega Platform
Low-Code App Development
Java and Activities
Case Management

Accepted Solution

Posted: 6 years ago
Posted: 14 Aug 2018 1:16 EDT
Naveen Kumar Gattupally (Naveen Naanu)
Vodafone
Senior Manger
Vodafone
IN

Hello Paul, 

Can you check Service level agreements and validate the actions configured on the deadline. Please find the attachment.

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