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Question

 Dan Chris (DanC6884) Xerosoft
Xerosoft
US
DanC6884 Member since 2018 1 post
Xerosoft
Posted: Mar 31, 2020
Last activity: Apr 1, 2020
Posted: 31 Mar 2020 19:18 EDT
Last activity: 1 Apr 2020 3:47 EDT
Closed

Goals and Deadline

Do I have to configure deadline for a SLA on a task. The business do not need any deadline for the corresponding tasks assigned to a bunch of operators.

IF deadline is required , then how do we override that in Pega 8+

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Posted: 4 years ago
Updated: 3 years ago
Posted: 1 Apr 2020 3:14 EDT
Updated: 14 Jun 2021 7:38 EDT
Pavan Kalyan Kanaparthi (kanap2) PEGA Senior System Architect
Pegasystems Inc.
IN

I could not find an OOTB way to conditionally apply the SLA on the assignment.

Instead, we use a decision shape and 2 similar assignments, one with SLA configuration and another with no SLA configuration. Route the required assignment to the operator using decision shape.

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Posted: 4 years ago
Posted: 1 Apr 2020 3:47 EDT
Marc Lasserre (MarcLasserre_GCS) PEGA Technical Account Manager
Pegasystems Inc.
FR

I don't think the Deadline is mandatory but anyway you could have a fake one doing nothing on the case (no status change neither priority change). 

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