Skip to main content
Contact a Moderator

Question

1
Replies
1749
Views
 Nilesh Shinde (Nilesh_Shinde) Dell
Dell
IN
Nilesh_Shinde Member since 2017 7 posts
Dell
Posted: February 21, 2018
Last activity: February 21, 2018
Posted: 21 Feb 2018 4:03 EST
Last activity: 21 Feb 2018 7:02 EST
Closed

Case is assigned to the BrokenProcesses

Report

The case is assigned to BrokenProcesses to ' Repair flow configuration '.

This is happening for all the cases we are creating through the integration layer evet feeds. In Development it's working fine. However, Test environment having this issue.

If we restart it, we are getting the error, "Couldn't find Rule-Connect-REST instance .Notify". But, this instance is present in this environment.

Is there anything missing to fix this issue.

Case Management
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.
Posted: 4 years ago
Posted: 21 Feb 2018 7:02 EST
Ujjwal Kumar Shukla (UjjwalShukla_GCS) PEGA Senior Manager, Technical Support
Pegasystems Inc.
IN

Hi Nilesh,

Both the instance of assignment being assigned to broken process and rest connect issue may not be dependent.
To start with could you please trace the SLA agent to understand when things are going wrong.

Assignment might be having issue that is causing it to end up as broken process.
Tracer compare for both the scenario should give you the conclusive hint.

Thanks,
Ujjwal

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice