Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

 Bhargav Putumbaka (BhargavP2852)
Putumbaka
Bhargav
Putumbaka
US
BhargavP2852 Member since 2016 39 posts
Putumbaka
Posted: Feb 4, 2020
Last activity: Feb 4, 2020
Posted: 4 Feb 2020 3:15 EST
Last activity: 4 Feb 2020 7:38 EST
Closed

Assign case to new operator

I have a requirement to assign a case to new user by using new activity.

I need to open the work object using obj open by handle and assign to new operator.(Case has already opearator assigned. I need to reassign to new operator).

Tried call toworklist. callpytransferassignment, call reassign but these are not working.

I need to reassign only by using activity.

To see attachments, please log in.
Low-Code App Development
Case Management

Posted: 4 years ago
Posted: 4 Feb 2020 5:25 EST
Marc Lasserre (MarcLasserre_GCS)
PEGA
Technical Account Manager
Pegasystems Inc.
FR

Well, you said: "I need to open the work object using obj open by handle and assign to new operator."

Are you creating this case? And assigning for the first time? Or Does the case exists already with an associated assignment? 

If the case already exists with an associated assignment, if you want to transfer it to somebody else, you need to open the assignment to be transfered, not just the case.

Again it might be easiest to help with the tracer XML.

To see attachments, please log in.

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice