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Question

 Jose Daniel Guzman Coy (danielg0987)
Capgemini
Pega Senior System Architect
Capgemini
ES
danielg0987 Member since 2020 4 posts
Capgemini
Posted: Sep 22, 2024
Last activity: Sep 22, 2024
Posted: 22 Sep 2024 5:12 EDT
Last activity: 22 Sep 2024 10:31 EDT
Solved

Create case using DX API and assign to specific operator

Hi All,

I have a requirement to create a case using the DX API and assign it to a specific user, however in the request i don't see any field to assign the case to an user.

Does the DX API support that functionality? How can it be implemented?

 

Attached you can find the request of the API

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Pega Platform
DX API
Low-Code App Development
Constellation
Senior System Architect

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Accepted Solution

Posted: 1 month ago
Updated: 1 month ago
Posted: 22 Sep 2024 9:22 EDT
Updated: 22 Sep 2024 10:31 EDT
Anoop Krishna (Anoop Krishna)
Bits in Glass
Associate Technical Lead
Bits in Glass
IN

@danielg0987 routing can be handled flow level itself. If you have routing configured in your flow(first assignment), when you create case using DX API, case will be routed based on the routing configured. 

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