Create case using DX API and assign to specific operator

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danielg0987

Member since 2020

4 posts

Capgemini

Posted: Sep 22, 2024

Last activity: Sep 22, 2024

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Create case using DX API and assign to specific operator

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Hi All,

I have a requirement to create a case using the DX API and assign it to a specific user, however in the request i don't see any field to assign the case to an user.

Does the DX API support that functionality? How can it be implemented?

Attached you can find the request of the API

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Pega Platform

DX API

Low-Code App Development

Constellation

Senior System Architect

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Posted: 6 months ago

Updated: 6 months ago

Anoop Krishna

Bits in Glass

replied to danielg0987

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@danielg0987 routing can be handled flow level itself. If you have routing configured in your flow(first assignment), when you create case using DX API, case will be routed based on the routing configured.

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Create case using DX API and assign to specific operator

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