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Question

 Shaik Faruk Ahamed (Shaik Faruk Ahamed)
Enigma Metaverse
Pega Engineer II
Enigma Metaverse
IN
Shaik Faruk Ahamed Member since 2022 5 posts
Enigma Metaverse
Posted: May 31, 2024
Last activity: Jul 9, 2024
Posted: 31 May 2024 0:43 EDT
Last activity: 9 Jul 2024 2:42 EDT
Solved

Creating Cases via API

Hi everyone,

I need to create a case using a web service. Could someone explain the process of creating cases via API in detail?

Thanks!

***Edited by Moderator Rupashree S. to add Capability tags***
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Pega Platform
Case Management
DX API
Senior System Architect

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Accepted Solution

Posted: 7 months ago
Updated: 6 months ago
Posted: 31 May 2024 1:46 EDT
Updated: 9 Jul 2024 2:42 EDT
Kada Krishna Sai Vardhan (K K Sai Vardhan)
Eclatprime Digital Private Limited

Eclatprime Digital Private Limited
IN

Hi @Shaik Faruk Ahamed,

Pega offers predefined Out-of-the-Box (OOTB) rules for case creation via API. You can find them in the Pega API help section under resources. One such rule is the OOTB Service REST "cases", which allows case creation. I've personally tested it using Postman, passing the JSON, and successfully created a case. You can try it out yourself. Please refer to the attached screenshots.

 

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