Question
Pegasystems Inc.
IN
Last activity: 16 Jun 2024 14:51 EDT
Wait shape case dependency not executing if status updated via API
I have multiple applications and the first application has a wait configured on the current case type and has to wait for a status change.
The status is updated by the second application using DX API. Even though the case status is updated, the wait is not progressing. The declare trigger on case dependency which needs to be triggered is not executing and the assignment is sitting in the assign workbasket table.
How to move current case in first application to next process/step or execute the wait dependency when case update is happening via rest call (DX API) from another application?