Question
Capgemini
IN
Last activity: 15 Nov 2017 7:10 EST
Case status is not updating after Wait shape
In my flow, I am giving one wait shape just before the End shape and making a delay of 2 mins to advance the flow to end shape. In the end shape I am setting my work status as Resolved-Completed. But unfortunately my work status is not getting updated after 2 mins of delay, though the Background Agent is able to process the work and pxUpdateOpName is getting updated with the Agent name.
I tried to search in pdn about the problem and came to know from https://pdn.pega.com/support-articles/work-object-status-not-updated-agents that the agent activity should save/commit the status. So in my case I opened ProcessEvent OOTB activity (Rule as final) where I did not find any save/commit for the Work Status.
Pegasystems Inc.
IN
Hi Dibyakanti,
I would suggest you to keep another dummy assignment shape after wait before you update the status at end shape.
Then allow Agent to process the event and check if your case reaches next assignment.
Alternatively please check audit log to see what has happened.
You can also try tracing the agent and see if there are errors.
Regards,
Ujjwal
Capgemini
IN
Hi Ujjwal,
I have added one more assignment after the wait shape. After the time interval it's not coming to the Next assignment and not updating the work status. The audit log has status of advancing the flow. Below Audit logs are given below
Hi Ujjwal,
I have added one more assignment after the wait shape. After the time interval it's not coming to the Next assignment and not updating the work status. The audit log has status of advancing the flow. Below Audit logs are given below
|
Time
|
Description
|
Performed by
|
|---|---|---|
|
11/15/17 5:06 AM
|
Performed a ' pyContinueAfterWait '.
|
Service Level Agent
|
|
11/15/17 5:06 AM
|
Executing SLA action AdvanceFlow.
|
Service Level Agent
|
|
11/15/17 5:06 AM
|
Deadline time reached for assignment to ' Await Date/Time '.
|
Service Level Agent
|
|
11/15/17 5:05 AM
|
Goal time reached for assignment to ' Await Date/Time '.
|
Service Level Agent
|
I tried to trace the agent, but unfortunately some settings needs to be configured which are not present currently.
Pegasystems Inc.
IN
It seems that SLA has triggered the flowaction correctly.
Now try to open the Work-Object and check if you get landed at extra added assignment.
Alternatively also check the pegaRules log for error which must suggest something.
Regards,
Ujjwal