How to get completed case data after a wait shape
Hi,
When using a wait shape after multiple child cases creation with the below configuration in a flow:
- Wait Type: Case Dependency
- Wait For: Any
Is there a way to know the case that completed and has trigger the wait shape ?
Thanks,
***Moderator Edit: Vidyaranjan | Updated FDBK details***
Accepted Solution
Pegasystems Inc.
FR
I resolved this need by using a custom activity on the child resolution stage and updated the cover data with informations I need.
I will raise an enhancement request to engineering team as it will be nice to have the information about the waited for case without customization effort.
Accenture Australia
AU
Hi Ahmed,
Can you please elaborate your requirement. Generally you kept the case dependency so that it will depend on the case status with several options then basing on the status it will trigger the next assignment.
Thanks
Pegasystems Inc.
IN
Are you looking for the case id of the resolved case which actually made the dependency fulfilled to access some details?
Pegasystems Inc.
FR
To give more details:
The goal is to achieve a multi-dependency case management.
So, based in the execution plan setup on the runtime by the user, in our flow after the wait shape we could be waiting for one or many child case to complete.
Once a child case complete, we need to know about its Data (including the case ID) in order to correctly process the remaining ones (to make the decision to wait for others if needed or trigger the next cases based on the execution plan).
Does anyone already faced a similar need? Any ideas?
Many Thanks,
Accepted Solution
Pegasystems Inc.
FR
I resolved this need by using a custom activity on the child resolution stage and updated the cover data with informations I need.
I will raise an enhancement request to engineering team as it will be nice to have the information about the waited for case without customization effort.
Pegasystems Inc.
US
Hi AhmedAMA,
The Moderation Team can submit the enhancement request for you. Would you like us to submit on your behalf? Or have you done that already?
Pegasystems Inc.
FR
Hi Marissa,
Not sure why I am not receiving update notifications for this PDN thread ! is there anything to do to subscribe for updates ?
For enhancement request, no I have not created it yet.
So please go ahead with it.
Many Thanks,
Ahmed
Pegasystems Inc.
IN
Hi Ahmed,
I have submitted a enhancement request on your behalf. The feedback ID is also tagged along with the issue description.
I have also sent a private message with additional details regarding this request and subscribing to notifications.
Thanks!