Question
Natwest Bank
IN
Last activity: 16 Dec 2024 3:05 EST
DX APis v2 create case issue
Hi, I am trying to create cases via DX APIs v2 using below JSON,
{ "caseTypeID":"XX-YYYY-Work-Dispute", "content":{ "pyLabel":"Loan", "pyDescription":"Dispute request case" } }
but it seems to be failing with below error
{
"errorClassification": "Invalid inputs",
"localizedValue": "One or more inputs are invalid",
"errorDetails": [
{
"message": "Error_Invalid_Inputs_content",
"erroneousInputOutputFieldInPage": "",
"erroneousInputOutputIdentifier": "",
"errorClassification": "",
"localizedValue": "Invalid request data",
"messageParameters": []
}
]
}
I have tried different json combination and verified the JSON is correct. But still it is returning this error. Am I missing something here??
Pegasystems Inc.
CA
Can you please add the Process ID and try again? The below sample worked for me in the Infinity 23 version.
{ caseTypeID: "XXX-XXXXXX-Work-XXXX", content: {}, processID: "pyStartCase" };
Natwest Bank
IN
Thanks it worked butthe case is going into flowproblems as it is trying to run "NewWork" flow, it should run the pyStartcase or other flow which we pass.
Pegasystems Inc.
CA
Can you please create the case manually and check if the same issue with New case creation? If yes, you can use tracer to identify the root cause
Natwest Bank
IN
Normal creation works fine, even DX API v1 works fine. As of now i am using V1 API to create case, but i cant understand why the v2 is failing
Pegasystems Inc.
CA
Can you please check the payload in the network tab between V1 and V2 APIs?
I hope your application is built on Constellation. V2 DX APIs will work ONLY on the Constellation application.
Rulesstack Private Limited
IN
Hi @DeepakShahi ,
Add few that fields in primary fields.
Pegasystems Inc.
IN
If you tried the following it should have worked.
{ "caseTypeID": "XX-YYYY-Work-Dispute", "content": { "pyLabel": "Loan" } }
If you want pyDescription to be sent in the request payload, you should update "AllowedStartingFields" data transform.
Save the Work- class "AllowedStartingFields" data transform in your case type class i.e., XX-YYYY-Work-Dispute and add pyDescription. Please see the attached.
HCLTech
US
Faced the same issue, v2 works fine if the content doesn't have any attributes ( "content":{ } ). v1 works fine with or without content.