Question
Accenture
IN
Last activity: 13 Nov 2024 7:19 EST
Update case - DX API
Hi All,
I want to update case status using DX API call without submitting particular assignment. Do we have any OOTB Constellation DX API to achieve this requirement?
Pegasystems Inc.
IN
We can update the case using combination of GET and PUT method of /cases/{ID} DX API. Please refer this article - Update Case via DX API for detailed steps.
Accenture
IN
@Aditi Mehta Thanks for you response. The article which you have provided was for Traditional API. In Traditional API we have PUT method for update case. I was actually looking for Constellation DX API.
Pegasystems Inc.
IN
In Constellation DX API although we don't have the PUT method similar to traditional API; we can use PATCH method to run a local action and perform the case update.
Pegasystems Inc.
CA
You can update the case status through DX API through this API; however, you need to create a local action to update the case status.
/cases/{caseID}/actions/{actionID} Perform case action [DX]