Question
Delta Dental of California
US
Last activity: 4 Aug 2023 8:52 EDT
Email listener failed to process an email reply when customer responds to secure email
when customer responds to secure email, Pega email listener to failed to process with following error.
we are using Microsoft graph to read the emails.
is it something to do with keystore in pyEmailCertificateMap ?
Pega rules log:
( services.email.EmailListener) ERROR EMAIL.DD.Listener|from([email protected])|sub(RE: provid) EmailBot - Caught unexpected ArrayIndexOutOfBoundsException
java.lang.ArrayIndexOutOfBoundsException: 0
at com.pega.platform.integrationcore.client.email.internal.msgraph.MSGraphMessageConverter.getMimeMessageWithStandardHeaders(MSGraphMessageConverter.java:122) ~[integration-core.jar:?]
at com.pega.platform.integrationcore.client.email.internal.msgraph.MSGraphMessageConverter.convertToMIME(MSGraphMessageConverter.java:53) ~[integration-core.jar:?]
at com.pega.platform.integrationcore.client.email.internal.msgraph.MSGraphEmailMessage.getAsMIMEMEssage(MSGraphEmailMessage.java:537) ~[integration-core.jar:?]
when customer responds to secure email, Pega email listener to failed to process with following error.
we are using Microsoft graph to read the emails.
is it something to do with keystore in pyEmailCertificateMap ?
Pega rules log:
( services.email.EmailListener) ERROR EMAIL.DD.Listener|from([email protected])|sub(RE: provid) EmailBot - Caught unexpected ArrayIndexOutOfBoundsException
java.lang.ArrayIndexOutOfBoundsException: 0
at com.pega.platform.integrationcore.client.email.internal.msgraph.MSGraphMessageConverter.getMimeMessageWithStandardHeaders(MSGraphMessageConverter.java:122) ~[integration-core.jar:?]
at com.pega.platform.integrationcore.client.email.internal.msgraph.MSGraphMessageConverter.convertToMIME(MSGraphMessageConverter.java:53) ~[integration-core.jar:?]
at com.pega.platform.integrationcore.client.email.internal.msgraph.MSGraphEmailMessage.getAsMIMEMEssage(MSGraphEmailMessage.java:537) ~[integration-core.jar:?]
at com.pega.pegarules.integration.engine.internal.services.email.EmailServiceExecutor.extractMessageContent(EmailServiceExecutor.java:404) ~[printegrint.jar:?]
at com.pega.pegarules.integration.engine.internal.services.email.EmailServiceExecutor.handleStandardRequest(EmailServiceExecutor.java:232) ~[printegrint.jar:?]
at com.pega.pegarules.integration.engine.internal.services.email.EmailServiceExecutor.process(EmailServiceExecutor.java:131) ~[printegrint.jar:?]
at com.pega.pegarules.integration.engine.internal.services.email.EmailActionImpl.execute(EmailActionImpl.java:143) ~[printegrint.jar:?]
at com.pega.pegarules.integration.engine.internal.services.email.ParallelEmailPollerStrategy.runInParallel(ParallelEmailPollerStrategy.java:149) ~[printegrint.jar:?]
at com.pega.pegarules.integration.engine.internal.services.email.ParallelEmailPollerStrategy.run(ParallelEmailPollerStrategy.java:67) ~[printegrint.jar:?]
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.run_(EmailListener.java:547) ~[printegrint.jar:?]
at com.pega.pegarules.integration.engine.internal.services.listener.ServiceListenerBaseImpl.run(ServiceListenerBaseImpl.java:456) ~[printegrint.jar:?]
at java.lang.Thread.run(Thread.java:750) [?:1.8.0_362]
Pegasystems Inc.
GB
@Satya Bollenkula The error you're encountering might be related to the keystore in pyEmailCertificateMap. However, it's essential to investigate further to identify the root cause. The error message indicates an ArrayIndexOutOfBoundsException, which could be due to an issue with the email headers or the way Pega is processing the email. It's recommended to review the email listener configuration, the keystore settings, and the email headers to ensure they are correctly set up. If the issue persists, consider raising a support request with Pega for further assistance.
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