Issue reading FROM email address from inbound email using MS Graph API

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SANJAYKUMAR

Member since 2011

10 posts

Cognizant Technology Solutions Pvt Ltd

Posted: Nov 2, 2021

Last activity: Nov 3, 2021

Posted: 2 Nov 2021 15:33 EDT
Last activity: 3 Nov 2021 10:21 EDT

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Issue reading FROM email address from inbound email using MS Graph API

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We recently migrated our Group Mailbox from Exchange 2010 to Office 365 and observed an issue where the FROM email address is not parsed correctly from the email header through the email listener rule. This was working fine with Exchange 2010.

The other email headers To, CC, Subject, Date are still getting parsed successfully through the email listener and the values are correctly mapped on the work object.

Has anyone observed this issue and is aware of the resolution or any workaround. Should I open up SR with Pega support. Please advise.

I am attaching snapshot of email header mapping from service email rule for reference.

***Edited by Moderator Marissa to update Content Type from Discussion to Question; update capability tags***

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Pega Platform 8.5.4