Cognizant Technology Solutions Pvt Ltd
Last activity: 3 Nov 2021 10:21 EDT
Issue reading FROM email address from inbound email using MS Graph API
We recently migrated our Group Mailbox from Exchange 2010 to Office 365 and observed an issue where the FROM email address is not parsed correctly from the email header through the email listener rule. This was working fine with Exchange 2010.
The other email headers To, CC, Subject, Date are still getting parsed successfully through the email listener and the values are correctly mapped on the work object.
Has anyone observed this issue and is aware of the resolution or any workaround. Should I open up SR with Pega support. Please advise.
I am attaching snapshot of email header mapping from service email rule for reference.