Identifying Emails failed to process
Hello Everyone,
We have 1000s of cases being created daily via email listeners.
We want to have a mechanism where we can retry the failed items which did not create a case due to some error, we are able to get the message id of such failed items, and now want to retry to create the cases.
Any idea how we can proceed?
how can we get the required details through the messageid?
Thanks in Advance!
Link Group
IN
@Anoop Krishna - We already have a report in place which checks the failed item which checks if the pyProcessingstatus = error. wanted a mechanism of how can we retry those failed entries and get the details so that the case gets created on retry
Lventur
IN
Best approach for handling this scenario would be, In email listener activity just have a step to queue the incoming email request to Queue Processor.
In queue processor have your logic to create a case. Advantage of QP would be you don't want to build any retry logic, Pega OOTB feature supports that. During case creation if any exception Pega will do the automatic retry based on the QP configurations.
Link Group
IN
@Gunasekaran Baskaran - We already have a QP in place, but there are instances where there is a fail scenario even before the activity is being called.
We need mechanism for such cases.
Thanks