Question
Royal Bank of Canada (RBC)
CA
Last activity: 13 Jan 2022 16:35 EST
Handling test cases with years-long SLA
Hi there!
Currently we are working on a project that will require long SLA's--if a work object has been open for 2 years, mark it as expired.
How does Pega recommend testing this? We have three basic ideas:
1. Change our expiry parameter in our lower environment from 1 year to 1 hour or something. Nice and easy!
2. Try changing the Create Date of our test work objects to January 11, 2020. Easy but could have unforeseen consequences.
3. Try messing around with the system date, which might be a nightmare.
Thanks!
- Don
Accepted Solution
Updated: 13 Jan 2022 16:35 EST
Maantic Inc
US
@donaldmiasek Option #1 is best. create DSS to have SLA value, refer the SLA from DSS. based on your testing need update the DSS.
Pegasystems Inc.
IN
Would it be possible to import old cases from other environments into your test environment to suit the criteria? (cases older than 2 years)
Royal Bank of Canada (RBC)
CA
@machs1Doubtful that we have any available from the other environments, especially since each work object touches a lot of things across the system. i.e. the work object has data in a bunch of different tables.
Accepted Solution
Updated: 13 Jan 2022 16:35 EST
Maantic Inc
US
@donaldmiasek Option #1 is best. create DSS to have SLA value, refer the SLA from DSS. based on your testing need update the DSS.
Royal Bank of Canada (RBC)
CA
@JohnPaulRaja,C Thanks John!