Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

 Udhayachander Gopalaswamy (UdhayachanderG2326)
Tata Consultancy Services

Tata Consultancy Services
GB
UdhayachanderG2326 Member since 2020 2 posts
Tata Consultancy Services
Posted: May 31, 2020
Last activity: Jun 2, 2020
Posted: 31 May 2020 15:40 EDT
Last activity: 2 Jun 2020 2:29 EDT
Closed

Email Listener not picking emails from Outlook

Email Listener listening to an outlook.com email address is not picking up unread emails.  Upon logging com.pega.pegarules.integration.engine.internal.services.email.EmailListener, the log message says "No messages to be processed" even if there are unread emails in the inbox.

Can anyone help understand what could be the issue?  Even Tracer is not capturing email listener.  It only traces Service Email rule.  Are there any other debugging options?

Thanks in advance!

To see attachments, please log in.
Pega Platform 8.4.1
Conversational Channels
Financial Services

Posted: 4 years ago
Posted: 2 Jun 2020 2:29 EDT
Praveen Palagani (palas3)
Pegasystems Inc.
Principal Technical Solutions Engineer
Pegasystems Inc.
IN

Hi Uday,

Could you please try with the port: 993 for IMAP and restart the email listener. Please refer the below article https://support.office.com/en-us/article/pop-and-imap-email-settings-for-outlook-8361e398-8af4-4e97-b147-6c6c4ac95353

 

Imap port

To see attachments, please log in.

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice