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Question

 Sudheer Nimmagadda (SudheerNimmagadda)
Cognizant

Cognizant
US
SudheerNimmagadda Member since 2012 10 posts
Cognizant
Posted: Dec 16, 2015
Last activity: Oct 3, 2017
Posted: 16 Dec 2015 5:44 EST
Last activity: 3 Oct 2017 10:19 EDT
Closed
Solved

can we configure an email listener to pick email from a sub folder

Hi Team,

can we configure an email listener to pick emails from a sub folder? please let me know.

Thanks,

Sudheer

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Data Integration

Accepted Solution

Posted: 8 years ago
Posted: 31 Aug 2017 4:05 EDT
Shubham Shekhar (Shekhar_Shubham) Senior Solutions Engineer
Pegasystems Inc.
IN

Hi,

In the Folder name field, specify the name of the email folder that the listener is to monitor, typically INBOX.
However, you can update this to suit your requirements.
If you specify a subfolder, be sure to include higher-level folders, for example, INBOX/Sub-Folder.
Remember: You specify the folder paths and names in accordance with your email provider.

https://collaborate.pega.com/discussion/troubleshooting-common-email-issues

Thank You.

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Posted: 10 years ago
Posted: 16 Dec 2015 5:48 EST
Veera Gangababu Gollapalli (Gangababu)
PEGA
Principal Technical Solutions Engineer
PEG
IN

Yes. We can configure Email listener to listener in subfolder. However all incoming emails should go to that sub folder directly instead of INBOX.

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Posted: 10 years ago
Posted: 16 Dec 2015 5:51 EST
Santanu Bhattacherjee (Santanu) Senior Manager, Cloud Engineering, Management Plane Services
Pegasystems Inc.
IN

Hi

Email listeners provide the Pega 7 Platform with the information it needs to route email incoming messages to an email service rule (Rule-Service-Email rule type).

They identify the Listener, the email account name, the name of the mail folder to monitor, the message format of the incoming messages, which email service rule to route messages to, and so on.

For this Folder name you have to  Enter the name of the email folder that the listener is to monitor, typically INBOX.

So I think you can change that and check with the subfolder name.

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Posted: 9 years ago
Posted: 18 Mar 2016 5:43 EDT
Aarti Mehta (AartiM96)
Atos

Atos
IN

Hi Sudheer,

We have a similar requirement. To listen email from a sub-folder. Did it work for you/?

How did u mention the folder path? 

>> INBOX

>> INBOX/SUBFOLDERNAME

>> SUBFOLDERNAME

Thanks,

Aarti Mehta

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Accepted Solution

Posted: 8 years ago
Posted: 31 Aug 2017 4:05 EDT
Shubham Shekhar (Shekhar_Shubham) Senior Solutions Engineer
Pegasystems Inc.
IN

Hi,

In the Folder name field, specify the name of the email folder that the listener is to monitor, typically INBOX.
However, you can update this to suit your requirements.
If you specify a subfolder, be sure to include higher-level folders, for example, INBOX/Sub-Folder.
Remember: You specify the folder paths and names in accordance with your email provider.

https://collaborate.pega.com/discussion/troubleshooting-common-email-issues

Thank You.

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