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Question

 Maleesha Wilfred (MaleeshaW)
Evonsys
Senior Consultant - Technology
Evonsys
US
MaleeshaW Member since 2019 47 posts
Evonsys
Posted: Jan 2, 2020
Last activity: Jan 6, 2020
Posted: 2 Jan 2020 3:40 EST
Last activity: 6 Jan 2020 23:09 EST
Closed
Solved

How to view cases in broken robot queue

Hi,

Scenario: A robot is processing a case from a work queue. But due to a lack of value of a property, the case cannot be processed further.

  • What is the work queue robot moves this case to?
  • Is there any way to view the work queue and all the failed cases?

TIA

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Case Management
Robotic Process Automation

Posted: 4 years ago
Posted: 3 Jan 2020 2:15 EST
Vidyaranjan AV (Vidyaranjan) Senior Online Community Moderator
Pegasystems Inc.
IN

Hi @MaleeshaW -

Glad to hear the issue is fixed. It would be helpful if you could share the resolution with the community. The solution would help fellow users who come across the same issue.

Thanks. 

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Posted: 4 years ago
Posted: 6 Jan 2020 7:42 EST
Bhabani Shankar Jena (Bhabani_Jena)
Boubyan Bank
Sr. BPM & RPA Engineer
Boubyan Bank
KW

nice info,

just some addition, the cases , which are failed, can be re-queued from the robot manager dashboard , in case it failed for system downs.

 

 

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