Cases created are not displaying in Workbaskets and Broken Process queue
Hi All,
In our project, We have auto case creation agent which creates cases automatically. when we create a case manually, it is going to workbasket successfully. But, cases created by agent activity are not displaying in workbaskets also not in broken queue.
When we try to process the case, "Cannot open assignment with pzinskey ..." message displaying with Repair assignment button. After clicking the repair button, the case is displaying in workbasket and able to process as well.
What could be the reason for cases created by activity not going to WB and needs to repair?
Please help
Thanks in Advance
Sahul
Wipro
IN
Hi Sahul,
Please give some other information like which activity/rule agent is calling to create case ?
It might the case that because the case is created by agent it is not assigning the case to next owner [ WL or WQ].
Coforge DPA
GB
Hi
Just check the Access Group used by Agent has necessary permissions defined. There may be a possibility that it is either not able to execute any rule or not able to find a rule.
You can try giving it the Admin access group to test.
Regards
Bhavya