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Question

 Rohini Srinivasan (Rohini Srinivasan)
Wipro

Wipro
AU
Rohini Srinivasan Member since 2012 3 posts
Wipro
Posted: Aug 25, 2016
Last activity: Aug 25, 2016
Posted: 25 Aug 2016 5:26 EDT
Last activity: 25 Aug 2016 10:24 EDT
Closed

Resolved cases in broken queue items

How to filter using Resolved status in broken queue items?

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Case Management

Posted: 8 years ago
Posted: 25 Aug 2016 10:24 EDT
Santanu Bhattacherjee (Santanu) Senior Manager, Cloud Engineering, Management Plane Services
Pegasystems Inc.
IN

Hello

It is the listview "BrokenItems"which is responsible to show you the list of items in the broken queue. Now if you want to filter it as per your requirement then you can probably try saving it with a different name and then play with joins.

I have not tried it so not sure of the outcome though,

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